At Baby Good Brush, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a 14-day return policy starting from the date your item is delivered.
Eligibility for Returns
To be eligible for a return, your item must be unused, unworn, and in its original condition, with tags still attached and in the original packaging. You will also need to provide proof of purchase, such as a receipt or order confirmation, to process the return.
To start the return process, please contact us at support@babygoodbrush.com.
Damaged or Incorrect Items
We recommend that you inspect your items as soon as they arrive. If you find that your item is damaged, defective, or if you received the wrong product, please contact us immediately so we can resolve the issue as quickly as possible.
Non-Returnable Items
For health and safety reasons, some products may not be eligible for return, particularly if they have been opened or used. These restrictions will be clearly noted on the product pages. Please note that sale items and gift cards are non-returnable. If you have any questions about a specific item, feel free to reach out to us.
Exchanges
If you would like to exchange an item, we recommend processing a return for the original product first. Once your return is approved, you can place a new order for the item you’d like instead.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to finalize the refund.
If you do not receive your refund within 15 business days after approval, please contact us at support@babygoodbrush.com for assistance.